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Virgin apologises for dismantling, breaking WA grandmother's electric wheelchair for flight

14 Aug 2017 17:52:26

abc.net.au

Virgin Australia airlines has apologised to a Western Australian grandmother after the airline's crew pulled apart and broke her wheelchair for a flight to remote WA.


Sixty-year-old Carolyn Wass, who depends on her electric wheelchair for mobility, boarded a flight to Karratha last week on a trip to visit her family.


But when the plane landed, Ms Wass discovered her wheelchair was broken, and despite the efforts of crew at Karratha airport could not be fixed.


"I was devastated, because it means I have no way of getting around ... it's everything to me," she said.


Read full story: abc.net.au

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